Terms and Conditions

Merchant Information

GTMara PR Marketing Consulting Marija Mitrović
Address: Radeta Markovica 11D
Business activity: (Activity Code 70.22) Business and other management consultancy activities
Business Registration Number: 68603030
Tax Identification Number (PIB): 115746746
Website: https://gtmara.io
Phone: +381 65 213 6700
Email: hello@gtmara.io

Services

GTMara provides digital marketing consulting services, including but not limited to:
• GTM Diagnostic Reports
• GTM audits
• CRM and marketing automation consulting
• Go-to-market strategy
• Marketing operations consulting
• Custom implementation projects

Ordering Process

By placing an order, the customer confirms that they have reviewed the service description, pricing, delivery terms, refund policy, and these Terms and Conditions.

Customer Support

For questions regarding your order, payment, refunds, or services, please contact:

Email: hello@gtmara.io
Phone:+381 65 213 6700
Location: Belgrade, Serbia

Delivery of Services

All GTMara services are delivered digitally.
Digital reports are delivered by email.
Consulting sessions are conducted online via Google Meet, Zoom or another agreed platform.
Delivery time depends on the purchased service and is specified during checkout or agreed directly with the client.
No physical products are shipped.

Customer Responsibilities

Customers are responsible for providing accurate information necessary for service delivery.Delays caused by missing or inaccurate information supplied by the customer may affect delivery timelines.

Complaints

ComplaintsIf you believe the delivered service does not correspond to what was purchased, please contact us within 7 days of delivery. Every complaint will be reviewed individually.
For custom consulting engagements that have already begun, refunds may not be available for work already completed.

Intellectual Property

All reports, recommendations, templates, documentation, and materials prepared by GTMara remain protected by intellectual property laws.Purchased materials may not be resold, redistributed, or published without written permission.

Limitation of Liability

Consulting recommendations are provided based on information available at the time of engagement. GTMara does not guarantee specific business, revenue, marketing, or sales outcomes.

Governing Law

These Terms and Conditions are governed by the laws of the Republic of Serbia.

Payment Currency Statement

All payments will be effected in Serbian currency – dinar (RSD). If prices are displayed in Euro, the amount charged to your payment card will be converted into Serbian dinar according to the middle exchange rate of the National Bank of Serbia.When your payment card is charged, the amount is converted into your local currency according to the exchange rate used by your card issuer. As a result, there may be a slight difference between the price displayed on our website and the amount charged.

Privacy

GTMara PR Marketing Consulting Marija Mitrović is committed to protecting the privacy of all our customers. We collect only the essential personal information required to provide our services, process transactions, and communicate with our customers in accordance with good business practices and for the purpose of delivering a high-quality service.

Our customers have the right to choose whether they wish to receive marketing communications and may unsubscribe from our mailing lists at any time.

All customer information is treated as strictly confidential and is accessible only to employees or authorized partners who require such information to perform their duties. All employees of GTMara PR Marketing Consulting Marija Mitrović and its business partners are responsible for respecting and safeguarding the principles of data privacy and protection.

Refund Policy

RefundsIf a refund is approved, it will be processed exclusively through the original payment method used for the purchase (Visa, Mastercard, Maestro, American Express or DinaCard).
Refunds cannot be issued in cash or via bank transfer for card payments.

Transaction Security

Payment card information is transmitted using SSL encryption. Payment processing is performed by Banca Intesa AD Beograd through its secure payment gateway. At no time does GTMara have access to your full payment card information.

VAT Statement

VATGTMara PR Marketing Consulting Marija Mitrović is not a VAT registered business.